A week prior to my visiting my 81 yr. old mother in Eau Claire, she had Scott Insteness of "Sunny View Window Cleaning " clean her windows. She paid him to clean both upstairs and downstairs windows ($60) and included a $15 tip in her check.
When I arrived I discovered that not a single window in the second floor had been touched. My mother (after dragging herself upstairs) confirmed this to be the case. She called Scott.
He also confirmed that he had not done ANY of the upstairs windows for a variety of reasons. He claimed he thought one window was being replaced. He claimed the windows that had been replaced and the older ones would not look much better after having been cleaned!! When I asked if he was deliberately trying to deceive my mother, he said no. We were having a party in 3 days, and the clean windows were part of the final preparations. I asked if he would come out in the next 3 days and rectify the situation. This was a Wednesday. He reluctantly agreed to come the following Friday.
When I met him at the door on Friday, he asked again what the problem was. I said, "The problem is that you charged my mom for the upstairsa windows and you didn't clean a single one." I told him that there was no way my mother could access those windows and she depended on him to clean them. He walked me to a window that he claimed he thought we were going to replace. In reality, the storm window on the inside was in the process of being painted, and the window was NOT going to be replaced. He then pointed out windows where only the upper half on the window was able to be cleaned. He told me that "Even if I did do those windows, they wouldn't look much better."
I commented that that was a terrible attitude in regards to your work. He turned around, got in his truck, and drove off. He was VERY rude, and I believe willfully deceived my mother. He should not be allowed to treat his customers in this way (especially the elderly)
Review about: Window Cleaning.